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Smart Self-Service: Enhancing the customer experience at car dealers

14-Jul-2021 10:48:52 / by Kjetil Faye Lund posted in automotive, customer experience, customer service, Autodealers, customer journey, digital customer journey, car dealers, cardealership

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Is your customer service successful?

07-Apr-2021 14:50:20 / by Kjetil Faye Lund posted in digital access management, customer service, service station, customer journey, digital customer journey

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Automated kiosks and Service Stations for self-served check in and checkout have become common enough. Particularly powered by eCommerce and mobile first solutions, making people comfortable using them. 

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The best way to secure a digital customer journey - part 2

02-Mar-2021 10:24:26 / by Kjetil Faye Lund posted in digital access management, customer service, service station, customer journey, digital customer journey

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Service Stations have become common enough, particularly powered by eCommerce and mobile first solutions, are making people comfortable using them. The industries that have started using service stations have seen customer experience improve in fundamental ways.


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The best way to secure a digital customer journey - part 1

19-Jan-2021 16:36:32 / by Kjetil Faye Lund posted in digital access management, customer service, service station, customer journey, digital customer journey

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Everyone are curios about digital customer journeys. Having worked with digital customer journeys for years, I can say that customer journey practices in the automotive sector are as far from agile as anywhere else. Processes are far from defined, results are focused on the process and not the simplicity for customers, things move slow and there is little creativity. Now it´s going digital…

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