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    Sharebox – FAQ

    Sharebox

    Need quick answers about Sharebox? Dive into our FAQ where we tackle everything from super easy  exchanges to our innovative payment solutions.

    What is Sharebox?

    How much does Sharebox cost?

    How does Sharebox withstand environmental challenges and severe weather conditions?

    How does Sharebox compare with other stations in the market?

    What is the best practice for setting up and running Sharebox?

    How can we order the Sharebox?

    What are the benefits of using a Sharebox?

    Is it possible to use the Sharebox with all brands?

    Is it possible to customize the Sharebox?

    Is there a minimum order quantity?

    How quickly can the Sharebox be delivered/installed?

    How is the service support at Sharebox regulated?

    Where can the Sharebox Service Station be installed?

    Is a market-specific adaptation of the customer journeys possible?

    Can Sharebox integrate with external systems?

    What reviews does Sharebox get?

    What are the security features of the Sharebox?

    What warranty and maintenance plans are available for the Sharebox?

    How does Sharebox ensure the confidentiality and privacy of user information?

    Can the Sharebox accommodate vehicles of all sizes, including trucks and vans?

    What training and support are provided to ensure seamless adoption of the Sharebox system?

    How does Sharebox handle software updates and upgrades?

    What financing options are available for the Sharebox?

    What are the power requirements for Sharebox, and does it support solar charging or other green initiatives?

    What volume discounts does Sharebox offer for bulk orders?

    Can Sharebox facilitate contactless transactions for customers?

    Are there any ongoing fees for using the Sharebox software?

    How does Sharebox contribute to improving customer satisfaction?

    Can Sharebox provide data analytics for business insights?

    How does Sharebox handle peak hours and high customer volume?

    What kind of marketing support does Sharebox offer to its clients?

    Does Sharebox offer international shipping?

    How does Sharebox ensure compliance with regional regulations?

    What are the merits of indoor v outdoor installation?

    Will my Sharebox be visible on Google Maps?

    What upsell products or services should we consider for the Sharebox?

     

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    What does the ordering process for Sharebox look like?

    The Sharebox can be ordered directly from us, built to order in our factory.

    What are the benefits of using a Sharebox?

    • For Dealerships/Workshops/Rental sites
      • Profitability: Variety of cross and upselling possibilities
      • USP: Image boost due to Accessibility and Digitization
      • Customer loyalty: especially of corporate customers
      • Capacity distribution: Relieving service personnel during peaks – no bottlenecks
      • Time: More time for customers requiring intensive consultation
      • Spontaneity: Spontaneous customers can be attended to - no bottlenecks
      • Targets: Service targets can be achieved without increasing the workforce.
    • For Customers
      • Comfort: Convenient handling of the vehicle delivery and collection
      • Independence: Service available 24/7
      • Flexibility: Choice, whether Sharebox or service consultant
      • Spontaneity: Availability with or without an appointment
      • Safety: Simple and secure order and payment procedure
      • Ease of process: Digitalized customer journey
      • Mobility: Availability of replacement mobility and rental vehicles

     

    Is it possible to use the Sharebox with all brands?

    Yes, either in the provided brand corporate identity (CI) or in a neutral CI.

    Is it possible to customize the Sharebox?

    As a white-label manufacturer, we do our best to make you look professional, on brand. Our mobile-first approach, with a high-quality user interface on the device and the Sharebox screen, offers a premium customer experience, with your identity and tone of voice. The kiosk itself may also be branded accordingly, with a logo on the screen, colours and livery to your specifications.*

    *extended branding adjustments may come at an additional cost.

    Is there a minimum order quantity?

    No, there is no minimum order quantity.

    How quickly can the Sharebox be delivered/installed?

    Subject to inventory availability, Sharebox can prepare the requested volume for dispatch within three weeks. The installation can be carried out within a few hours.

    How is the service support at Sharebox regulated?

    Service support is provided by Sharebox. First-level support is offered 24/7 in German, English, Italian, or Scandinavian languages. For all other languages, around-the-clock support can be arranged and is subject to agreement with Sharebox.

    Where can the Sharebox be installed?

    The Sharebox s32 kiosk is classified as a safe deposit box according to EN 1143-1, engineered for outdoor installation, offering flexible placement options to meet diverse situational requirements. The indoor models m12, m28, i16, i32 and w64 are suitable for check-in areas at dealerships and rental garages check-in and key pickup at airports.

    Is a market-specific adaptation of the customer journeys possible?

    Yes, however, additions/adjustments must be coordinated with your local, legal brand department.

    Can Sharebox integrate with external systems?

    Sharebox checkout provides you with a rich set of integration options. Select the option that fits your platform and needs at an additional cost. Our API reference describes the REST APIs used for server-to-server communication.

    What is Sharebox?

    The Sharebox – a fully automated key drop-off and pick-up system, designed to increase customer satisfaction, cut costs and add revenue. 

    • Key Facts Digital Solution
      • 24/7 Accessibility
      • Digital Customer Journey
      • Online Payment
      • Integrated Hardware and Software Solution
      • Customizable Customer Journey
      • DMS integration
      • Indoor kiosks and Outdoor Certified Safe
      • Driving Digitalization
      • Modules from 12 - 1.200 Keylockers
      • Suitable for Indoor/Outdoor Locations
      • Cost-effective
      • Global presence
      • 24/7 Support Hotline

    How much does Sharebox cost?

    Our prices are competitive and typically consist of a start-up cost and a price per month. Sharebox has agreements with the major brands within car dealerships and car rentals. Contact your head office to take advantage of the best prices.

    How does Sharebox withstand environmental challenges and severe weather conditions?

    The Sharebox model range is designed with durability in mind, featuring robust construction that ensures continued operation when reasonably sheltered from extreme environmental elements. We recommend a protective placement to extend the lifespan and maintain optimal functionality.

    How does Sharebox compare with other suppliers in the market?

    Sharebox is a leading key box provider. In this way, car dealerships and rental sites benefit from a highly customer-friendly and efficient process. Customers will be able to collect their vehicle outside the opening hours, at dealerships, workshops and airports, having gone through everything with their smartphone upfront, paying their service invoice or rental booking online - simple, practical and flexible.

    What is the best practice for setting up and running Sharebox?

    The best practice for setting up and running Sharebox involves a carefully considered placement for ease of access while ensuring shelter from harsh elements. Regular maintenance checks and software enhancements and utilizing our full suite of support services will ensure optimal performance and user satisfaction. Successful customers enjoy seamless integration with existing digital infrastructure and utilize our robust API for easy integration with current systems, ensuring streamlined operations and a cohesive user experience.

    What reviews does Sharebox get?

    Sharebox consistently receives positive reviews for its user-friendly interface, reliable performance, and excellent customer support. Customers particularly appreciate the convenience and security it adds to their operations, as well as the responsive technical assistance and the ease of integration with existing systems.

    What are the security features of Sharebox?

    The Sharebox is equipped with state-of-the-art security protocols, including encrypted communications and multi-factor authentication.

    What warranty and maintenance plans are available for the Sharebox?

    Sharebox offers a comprehensive one-year warranty and customizable maintenance plans.

    Are there different models or sizes of Sharebox available to suit different business needs?

    Sharebox comes in various models and sizes to cater to different needs, business volumes and space constraints.

    How does Sharebox ensure the confidentiality and privacy of user information?

    User privacy is safeguarded through robust encryption and strict adherence to data protection regulations. We are aligned with the stringent GDPR and privacy demands of leading automotive and mobility brands.

    Can the Sharebox accommodate vehicles of all sizes, including trucks and vans?

    The Sharebox is designed to be versatile, handling keys for vehicles ranging from compact cars to larger trucks and vans.

    What training and support are provided to ensure seamless adoption of the Sharebox system?

    Comprehensive training materials and support are provided to ensure quick adoption and troubleshooting in addition to 24/7 support.

    How does Sharebox handle software updates and upgrades?

    Software updates are automatically pushed remotely to all Sharebox units in the network, ensuring you always have the latest features and security updates.

    What financing options are available for the Sharebox?

    We offer flexible buy-out or financing options to suit your budgetary requirements.

    What are the power requirements for the Sharebox, and does it support solar charging or other green initiatives?

    The Sharebox is highly energy-efficient and supports standard AC connections, from the regular power grid or other power inputs like solar charging.

    What volume discounts does Sharebox offer for bulk orders?

    We provide tiered pricing with significant discounts for bulk orders to accommodate the scaling needs of your business.

    Can Sharebox facilitate contactless transactions for customers?

    Yes, Sharebox enables fully contactless transactions, enhancing customer convenience and safety.

    Are there any ongoing fees for using the Sharebox software?

    The online user portal software is included with a one-time setup price out of the box and a monthly license fee with optional premium support and additional SLA packages available.

    How does Sharebox contribute to improving customer satisfaction?

    Sharebox streamlines both the customer journey and internal workflow processes, reducing wait times and improving overall customer satisfaction and employee workload.

    Can Sharebox provide data analytics for business insights?

    Our advanced analytics dashboard offers insights into usage patterns, peak times, and customer preferences.

    How does Sharebox handle peak hours and high customer volume?

    Sharebox’s systems are designed to handle high volumes efficiently, ensuring reliability during peak operational hours. Also, 24/7 availability alleviates peak-hour challenges as customers are spread around the clock.

    What kind of marketing support does Sharebox offer?

    We provide marketing materials, a digital assets repository, and best practice guides, around product documentation. If you need additional assets to add to your customer-facing documentation, we have a repository where you can download assets like images, etc. This will help finalize your marketing elements so you can move forward to get these in front of customers.

    Does Sharebox offer international shipping?

    Yes, we ship internationally and provide full support for installation and operations in multiple countries.

    How does Sharebox ensure compliance with regional regulations?

    Sharebox systems are engineered to meet international standards, and we continuously update compliance measures as per regional regulations.

    What are the merits of indoor vs outdoor installation?

    The merits of inside versus outside installation of Sharebox can vary based on factors such as operating hours and weather:

    • Indoors installation:
      • Protection from weather elements, leading to potentially lower maintenance costs and longer equipment life.
      • Can be more secure, as it is typically within a monitored or controlled environment.
      • May provide users with a more comfortable environment, particularly in regions with extreme weather.
      • Ideal for facilities with extended or 24/7 operating hours, offering constant accessibility while under shelter.
    • Outdoors installation:
      • Offers convenience for users who need access when the facility is closed, making it ideal for 24/7 operations without requiring building access.
      • Saves indoor space for other uses, which can be crucial for operations with limited interior space.
      • Can be designed to be extra weather-resistant, ensuring functionality in various climate conditions.
      • May be more visible to passersby, which can be beneficial for marketing purposes and ease of location by users.

    Will my Sharebox be visible on Google Maps?

    Google Maps and other map services typically list businesses and public services. Sharebox locations and sites can register with Google and be considered a place of interest or a business location to appear on Google Maps.

    What upsell products or services should we consider for the Sharebox?

    Sharebox boasts the customer smartphone and a touch-operated screen on the kiosk to present products and services for upselling. While there is hardly any limit to fantasy, successful customers have presented end-users with upsell options along the lines of:

    • New wipers
    • Cans of wiper fluid
    • AC service
    • Key battery exchange
    • Wash & Polish

     

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