Sharebox Blog

Why digital is key for auto-retail

28-Jul-2021 15:35:32 / by Kjetil Faye Lund posted in workshops, automotive, car service, Car repair, customer service, Autodealers, car dealers

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Bavaria Oslo - BMW MINI Car Dealership

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Smart Self-Service: Enhancing the customer experience at car dealers

14-Jul-2021 10:48:52 / by Kjetil Faye Lund posted in automotive, customer experience, customer service, Autodealers, customer journey, digital customer journey, car dealers, cardealership

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How to expand your customer service capacity

02-Jul-2021 14:41:33 / by Kjetil Faye Lund posted in customer experience, customer service, customer journey

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Learn best practices used by car dealers to instantly handle common customer check in for service whenever they want.

Sharebox Explainer [finalfinal]
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Celebration at Bavaria Oslo

21-Apr-2021 13:07:01 / by Kjetil Faye Lund posted in workshops, car workshop, 24/7 customer support, customer experience, car service, customer service, service station, customer journey

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One who happily signs the list of benefits is Nadia Elamari, team leader for customer front at Bavaria Oslo. She says Sharebox has brought with it a large number of positive effects.

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Is your customer service successful?

07-Apr-2021 14:50:20 / by Kjetil Faye Lund posted in digital access management, customer service, service station, customer journey, digital customer journey

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Automated kiosks and Service Stations for self-served check in and checkout have become common enough. Particularly powered by eCommerce and mobile first solutions, making people comfortable using them. 

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The best way to secure a digital customer journey - part 2

02-Mar-2021 10:24:26 / by Kjetil Faye Lund posted in digital access management, customer service, service station, customer journey, digital customer journey

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Service Stations have become common enough, particularly powered by eCommerce and mobile first solutions, are making people comfortable using them. The industries that have started using service stations have seen customer experience improve in fundamental ways.


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The best way to secure a digital customer journey - part 1

19-Jan-2021 16:36:32 / by Kjetil Faye Lund posted in digital access management, customer service, service station, customer journey, digital customer journey

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Everyone are curios about digital customer journeys. Having worked with digital customer journeys for years, I can say that customer journey practices in the automotive sector are as far from agile as anywhere else. Processes are far from defined, results are focused on the process and not the simplicity for customers, things move slow and there is little creativity. Now it´s going digital…

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Service Station with payments options

28-Dec-2020 18:19:15 / by Kjetil Faye Lund posted in car workshop, Key exchange, automotive, car service, Car repair, Check in automation, Automotive Aftermarket, customer service, service station, Autodealers, covid-19

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The Sharebox solution is straightforward: Integrated with payment processors to give service customers the possibility to do digital payments via mobile devices.

An added bonus: Self served pickup and delivery means fewer customers hanging out in lounges waiting for their vehicles to be fixed, further helping stores remain virus-free.

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