Sharebox Blog

Self-serve machines help car dealership serve more customers

18-May-2022 11:08:35 / by Kjetil Faye Lund posted in customer experience, customer service, digital customer journey

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Car dealerships have long used key drop off for after-hours customers, but automation is now playing a bigger role.

Visiting dealerships and workshops, you're likely to see that the holes in the wall as key dropoffs are replaced by machines. Should you stop in at one of these dealerships, chances are greater than ever that you can use a touchscreen on the check-in and key drop off or grab your mobile phone for other booking details.

We are seeing an increase in automated service visits for several reasons. People are becoming accustomed to the options technology creates. Now you can book appointments and choose additional services online and choose vehicle handover planning options, all services will be handled online, on the phone or on the touch screen on a high-security machine 24/7.

 



The two main tasks a check-in machine does is handle workshop visits and take payments. The software could interact directly with the management system so vehicle handover and payment can be done in live time. 

If people have questions, the smart machine could be connected to a call centre that can help the customer. Some machines even distribute rental car keys and can access additional services like ID  and driver's license checks and card reservations.

In addition to providing customers 24/7 access, smart machines can serve as customer support portals, offering FAQ guides or, for a more personal touch, voice-over IP and video teleconferencing. Smart mobile phones and terminal screens could also serve as a marketing tool, offering virtual tours of records for the vehicle's condition and documenting all the necessary work to be done.



ID check, e-signature and payment
Self-service machines can be both outdoors or indoors, depending on the security needs. Both ID checks and document signing could be done instant by smartphone connectivity, including invoice payment on the go.

Today, when labour costs increase, automated check-in technology has become more cost-efficient. The technology, including high security and video surveillance systems, can be a lot less than the cost of a full-time employee and people are becoming accustomed to the options technology creates.

Integrating self-service software with management and security software should not be an issue with application programming interface integration, so-called open API. Integrated functions can include upselling options, ID, e-signature, billing, security, branding, sales and marketing.

Both customers and dealers benefit equally from the new seamlessly integrated services. They communicate with each other in a single ecosystem. All information is available in real-time, and communication is possible quickly and easily via a central Sharebox portal.

The technology trends are already shaking up the new-car market, and we see disruption surfacing in the aftermarket including automation of workshop visits.

For us, in Sharebox it´s super cool to help car dealerships and workshops expand their digital aftersales services and integrate them seamlessly into the existing ecosystem.

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Digital customer service create new business opportunities

10-May-2022 11:45:09 / by Kjetil Faye Lund posted in car workshop, customer experience, Check in automation, Automotive Aftermarket, customer service, digital customer journey

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Smart Self-Service: Enhancing the customer experience at car dealers

14-Jul-2021 10:48:52 / by Kjetil Faye Lund posted in automotive, customer experience, customer service, Autodealers, customer journey, digital customer journey, car dealers, cardealership

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How to expand your customer service capacity

02-Jul-2021 14:41:33 / by Kjetil Faye Lund posted in customer experience, customer service, customer journey

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Learn best practices used by car dealers to instantly handle common customer check in for service whenever they want.

HubSpot Video
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Celebration at Bavaria Oslo

21-Apr-2021 13:07:01 / by Kjetil Faye Lund posted in workshops, car workshop, 24/7 customer support, customer experience, car service, customer service, service station, customer journey

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One who happily signs the list of benefits is Nadia Elamari, team leader for customer front at Bavaria Oslo. She says Sharebox has brought with it a large number of positive effects.

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New Sharebox building bridges

07-Dec-2020 22:15:18 / by Kjetil Faye Lund posted in customer experience, Automotive Aftermarket

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The new Sharebox Service Station turns its 2021 version in action: The next generation service station to join the customer service arena as front end technology approved by the largest international brands and selected national workshops, is about to receive the green light to scale.

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Tips to retain existing car rental customers

12-Sep-2019 11:41:23 / by Kjetil Faye Lund posted in Porsche, car rental, car sharing, mobile payment, Key management, Sixt, Europcar, Rental cars, Ford, VW, Audi, Volvo, Peugeot, BMW, Sixt Car Rental, Hertz, Avis, Budget, Car2Go, Mercedes, Kia, Fiat, Ferrari, Airportrental, Key exchange, Toyota, Hyundau, Hyundai, Volkswagen, Citroen, Seat, customer experience, uber, connected car, car, car sales, car service, Tesla, Hyre, new car, Mazda, Nissan, Car repair, Nabobil, Møller, Mitsubishi, Suzuki, Isuzu, Easy-To-Install Website Plugin, HQ Rental, HQ Rental Software, easy plugin, online reservations, Accept Online Payments

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Targeting new customers should be part of a rental company’s operation, but it’s also important to focus on existing customers.

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Premiere of the Sharebox Auto: Secure cabinet, payment integrated

06-Sep-2019 17:12:49 / by Kjetil Faye Lund posted in Porsche, 911, car rental, car sharing, car workshop, mobile payment, Key management, key management solution, 24/7 customer support, Automate your entire fleet of keys, Sixt, Europcar, Rental cars, Ford, VW, Audi, Volvo, Peugeot, BMW, Sixt Car Rental, IoT, Hertz, Avis, Budget, Car2Go, Mercedes, Kia, Fiat, Ferrari, Airportrental, Key exchange, Toyota, Hyundai, Volkswagen, Citroen, Seat, digitalization, automotive, age of mobility, automotive brands, customer experience, uber, connected car, mobility, car, car sales, car service, Tesla, Hyre, new car, Mazda, Nissan, Car repair, Nabobil, Møller, Mitsubishi, Suzuki, Isuzu, MECA, Mekonomen, Bilverksted

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Sharebox presented its first fully-secured key exchange cabinet to the public Sept 5th with a spectacular premiere held on the Future of Car Industry Conference in Oslo, Norway.

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Understanding the car rental customer experience

02-Jul-2019 14:36:51 / by Kjetil Faye Lund posted in airbnb, car rental, car sharing, car workshop, Sixt, Europcar, Rental cars, Sixt Car Rental, IoT, Hertz, Avis, automotive, age of mobility, automotive brands, customer experience, Amazon, uber, ridesharing, connected, connected car, mobility

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Car rental brands need to refine and digitize the customer experience they provide—otherwise they will not be ready to develop into the mobility providers of tomorrow.

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