The service-related process is crucially important from a customer experience perspective. Should´t all automotive aftermarket players innovate to remove friction?
Targeting new customers should be part of a rental company’s operation, but it’s also important to focus on existing customers.
Sharebox presented its first fully-secured key exchange cabinet to the public Sept 5th with a spectacular premiere held on the Future of Car Industry Conference in Oslo, Norway.
Car rental brands need to refine and digitize the customer experience they provide—otherwise they will not be ready to develop into the mobility providers of tomorrow.