One who happily signs the list of benefits is Nadia Elamari, team leader for customer front at Bavaria Oslo. She says Sharebox has brought with it a large number of positive effects.
The Sharebox solution is straightforward: Integrated with payment processors to give service customers the possibility to do digital payments via mobile devices.
An added bonus: Self served pickup and delivery means fewer customers hanging out in lounges waiting for their vehicles to be fixed, further helping stores remain virus-free.
It’s clear that invisible service — friction less customer service driven by digital — is something that’s desired.
To comply with social distancing regulations many car service shops has closed their behind the counter customer service and waiting rooms to minimize contact between customers and staff.
The service-related process is crucially important from a customer experience perspective. Should´t all automotive aftermarket players innovate to remove friction?
Sharebox presented its first fully-secured key exchange cabinet to the public Sept 5th with a spectacular premiere held on the Future of Car Industry Conference in Oslo, Norway.
Car rental brands need to refine and digitize the customer experience they provide—otherwise they will not be ready to develop into the mobility providers of tomorrow.