Modern car owners want smarter customer journeys
09-Aug-2022 14:53:40 / by Kjetil Faye Lund posted in car workshop, customer experience, Car repair, customer service, customer journey, digital customer journey, car dealers, cardealership
Digital customer service create new business opportunities
10-May-2022 11:45:09 / by Kjetil Faye Lund posted in car workshop, customer experience, Check in automation, Automotive Aftermarket, customer service, digital customer journey
Celebration at Bavaria Oslo
21-Apr-2021 13:07:01 / by Kjetil Faye Lund posted in workshops, car workshop, 24/7 customer support, customer experience, car service, customer service, service station, customer journey
One who happily signs the list of benefits is Nadia Elamari, team leader for customer front at Bavaria Oslo. She says Sharebox has brought with it a large number of positive effects.
Service Station with payments options
28-Dec-2020 18:19:15 / by Kjetil Faye Lund posted in car workshop, Key exchange, automotive, car service, Car repair, Check in automation, Automotive Aftermarket, customer service, service station, Autodealers, covid-19
The Sharebox solution is straightforward: Integrated with payment processors to give service customers the possibility to do digital payments via mobile devices.
An added bonus: Self served pickup and delivery means fewer customers hanging out in lounges waiting for their vehicles to be fixed, further helping stores remain virus-free.
Contact-free car service appointments
10-Jun-2020 14:01:59 / by Kjetil Faye Lund posted in car rental, car workshop, commercial fleet key management, automotive brands, car, car sales, car service, Automotive Aftermarket
It’s clear that invisible service — friction less customer service driven by digital — is something that’s desired.
Limited-contact car service appointments
29-May-2020 15:42:27 / by Kjetil Faye Lund posted in car workshop, car service, Car repair
To comply with social distancing regulations many car service shops has closed their behind the counter customer service and waiting rooms to minimize contact between customers and staff.
How new tech disrupt the car repair shop service desk
07-Nov-2019 11:41:55 / by Kjetil Faye Lund posted in workshops, Porsche, car rental, car workshop, Sixt, Europcar, Rental cars, Ford, VW, Audi, Volvo, Peugeot, BMW, Sixt Car Rental, Hertz, Avis, Budget, Mercedes, Kia, Fiat, Ferrari, Key exchange, Toyota, Hyundau, Hyundai, Volkswagen, Citroen, Seat, digitalization, automotive, age of mobility, connected car, mobility, car, car sales, car service, Tesla, Hyre, new car, Mazda, Nissan, Car repair, Nabobil, Møller, Mitsubishi, Suzuki, Isuzu, MECA, Mekonomen, Bilverksted, HQ Rental, HQ Rental Software, Accept Online Payments, Car Rental Software, Car Rental Automation, Car Rental Self Service, Flexible Payments, Automotive Aftermarket, Electric Vehicles, Daimler, Authorised repairers, Renault, Land Rover, Jaguar, Kwik Fit, ATS Euromaster, Rapid Fit, ATU repair, Bosch Service, Euromaster, ServiRueda, Norauto, point S, Valeo, Leader Service, Autoglass, Q-Service, Klarna
The service-related process is crucially important from a customer experience perspective. Should´t all automotive aftermarket players innovate to remove friction?
Premiere of the Sharebox Auto: Secure cabinet, payment integrated
06-Sep-2019 17:12:49 / by Kjetil Faye Lund posted in Porsche, 911, car rental, car sharing, car workshop, mobile payment, Key management, key management solution, 24/7 customer support, Automate your entire fleet of keys, Sixt, Europcar, Rental cars, Ford, VW, Audi, Volvo, Peugeot, BMW, Sixt Car Rental, IoT, Hertz, Avis, Budget, Car2Go, Mercedes, Kia, Fiat, Ferrari, Airportrental, Key exchange, Toyota, Hyundai, Volkswagen, Citroen, Seat, digitalization, automotive, age of mobility, automotive brands, customer experience, uber, connected car, mobility, car, car sales, car service, Tesla, Hyre, new car, Mazda, Nissan, Car repair, Nabobil, Møller, Mitsubishi, Suzuki, Isuzu, MECA, Mekonomen, Bilverksted
Sharebox presented its first fully-secured key exchange cabinet to the public Sept 5th with a spectacular premiere held on the Future of Car Industry Conference in Oslo, Norway.
Understanding the car rental customer experience
02-Jul-2019 14:36:51 / by Kjetil Faye Lund posted in airbnb, car rental, car sharing, car workshop, Sixt, Europcar, Rental cars, Sixt Car Rental, IoT, Hertz, Avis, automotive, age of mobility, automotive brands, customer experience, Amazon, uber, ridesharing, connected, connected car, mobility
Car rental brands need to refine and digitize the customer experience they provide—otherwise they will not be ready to develop into the mobility providers of tomorrow.
Fast track launched in Norway
21-May-2019 14:13:11 / by Kjetil Faye Lund posted in Vacation, travel, Porsche, car rental, car workshop, secure key cabinet, trusted access, API software, SaaS, manage access to keys, API commands, commercial fleet key management, key management solution, Automate your entire fleet of keys, hotel, hotel rooms, Sixt, Europcar, Rental cars, Ford, VW, Audi, Volvo, Peugeot, BMW, Sixt Car Rental, IoT, Hertz, Avis, Airport, Budget, Car2Go, Mercedes, Kia, Fiat, Ferrari, Airportrental
As the first rental chain in Norway, Sixt Car Rental offers a web- and mobile-based solution for fast car rental that makes the old rental office virtually redundant.