For us in Sharebox it´s super cool to read that Porsche is expanding its digital aftersales services and integrating them seamlessly into the existing ecosystem.
Møller Bil Hvam - Audi Car Dealer
One who happily signs the list of benefits is Nadia Elamari, team leader for customer front at Bavaria Oslo. She says Sharebox has brought with it a large number of positive effects.
The Sharebox solution is straightforward: Integrated with payment processors to give service customers the possibility to do digital payments via mobile devices.
An added bonus: Self served pickup and delivery means fewer customers hanging out in lounges waiting for their vehicles to be fixed, further helping stores remain virus-free.
It’s clear that invisible service — friction less customer service driven by digital — is something that’s desired.
To comply with social distancing regulations many car service shops has closed their behind the counter customer service and waiting rooms to minimize contact between customers and staff.
The service-related process is crucially important from a customer experience perspective. Should´t all automotive aftermarket players innovate to remove friction?
Targeting new customers should be part of a rental company’s operation, but it’s also important to focus on existing customers.
Sharebox presented its first fully-secured key exchange cabinet to the public Sept 5th with a spectacular premiere held on the Future of Car Industry Conference in Oslo, Norway.
The car-service experience is often a hassle involving nebulously high cost and a serious time commitment that is difficult to plan.