Digital customer service create new business opportunities
10-May-2022 11:45:09 / by Kjetil Faye Lund posted in car workshop, customer experience, Check in automation, Automotive Aftermarket, customer service, digital customer journey
Service Station with payments options
28-Dec-2020 18:19:15 / by Kjetil Faye Lund posted in car workshop, Key exchange, automotive, car service, Car repair, Check in automation, Automotive Aftermarket, customer service, service station, Autodealers, covid-19
The Sharebox solution is straightforward: Integrated with payment processors to give service customers the possibility to do digital payments via mobile devices.
An added bonus: Self served pickup and delivery means fewer customers hanging out in lounges waiting for their vehicles to be fixed, further helping stores remain virus-free.
New Sharebox building bridges
07-Dec-2020 22:15:18 / by Kjetil Faye Lund posted in customer experience, Automotive Aftermarket
The new Sharebox Service Station turns its 2021 version in action: The next generation service station to join the customer service arena as front end technology approved by the largest international brands and selected national workshops, is about to receive the green light to scale.
Contact-free car service appointments
10-Jun-2020 14:01:59 / by Kjetil Faye Lund posted in car rental, car workshop, commercial fleet key management, automotive brands, car, car sales, car service, Automotive Aftermarket
It’s clear that invisible service — friction less customer service driven by digital — is something that’s desired.
How new tech disrupt the car repair shop service desk
07-Nov-2019 11:41:55 / by Kjetil Faye Lund posted in workshops, Porsche, car rental, car workshop, Sixt, Europcar, Rental cars, Ford, VW, Audi, Volvo, Peugeot, BMW, Sixt Car Rental, Hertz, Avis, Budget, Mercedes, Kia, Fiat, Ferrari, Key exchange, Toyota, Hyundau, Hyundai, Volkswagen, Citroen, Seat, digitalization, automotive, age of mobility, connected car, mobility, car, car sales, car service, Tesla, Hyre, new car, Mazda, Nissan, Car repair, Nabobil, Møller, Mitsubishi, Suzuki, Isuzu, MECA, Mekonomen, Bilverksted, HQ Rental, HQ Rental Software, Accept Online Payments, Car Rental Software, Car Rental Automation, Car Rental Self Service, Flexible Payments, Automotive Aftermarket, Electric Vehicles, Daimler, Authorised repairers, Renault, Land Rover, Jaguar, Kwik Fit, ATS Euromaster, Rapid Fit, ATU repair, Bosch Service, Euromaster, ServiRueda, Norauto, point S, Valeo, Leader Service, Autoglass, Q-Service, Klarna
The service-related process is crucially important from a customer experience perspective. Should´t all automotive aftermarket players innovate to remove friction?