Bilene våre er mer pålitelige, og de tradisjonelle verkstedbesøkene for rutinemessig service og vedlikehold blir sjeldnere.
It’s clear that invisible service — friction less customer service driven by digital — is something that’s desired.
To comply with social distancing regulations many car service shops has closed their behind the counter customer service and waiting rooms to minimize contact between customers and staff.
Travel will be recommended between countries with similar risk profiles, according to the EU Commision.
European countries will be advised to open borders to countries with similar coronavirus risk profiles under a plan to bolster the ailing tourist industry being discussed in Brussels.
A Norwegian key exchange system originally developed for the sharing economy is now being pitched as a solution for auto repair shops during the current pandemic.
The unique system allows keys to be securely dropped off and picked up at repair shops without any physical contact.
Entrepreneur Arne Eivind Andersen, founder and CEO of Sharebox, says his latest product, the S-18 Safe ServiceStation, was generating a lot of interest from repair facilities even before Covid-19 raised social distancing concerns.
“The COVID-19 situation has dramatically boosted the interest for our new S18-Safe cabinet, especially because it allows employees to fix the cars without ever having physical contact the clients,” he said.
The S-18 is an offshoot of Andersen’s original Sharebox system, developed in 2016 for the property and vehicle sharing industry.
Already popular throughout Europe, Sharebox products are now being marketed in North America.
Andersen says the appeal of the S-18 cabinet, beside preventing physical contact, is the built-in software that handles a variety of routine functions common at repair shops.
“The new S18-Safe Service Station has more features than just exchanging keys,” he said. “The real value in the cabinet is embedded in the software, where integrations with external systems that are being used in the car industry, such as payment and booking systems, all come together.”
The S18-Safe ServiceStation is developed in a collaboration between Sharebox, Mekonomen Group, and Innovation Norway and has already been installed at a number of car repair shops.
“Now we are looking forward to help even more repair shops in the rest of Scandinavia in the following months. We are actually ready for delivery world-wide,” he said.
Will people want to go and travel? And let's look to short term vacation rental - the industry is definitely one of the hardest hit by the pandemic.
Will people want to go to restaurants? Will they even think, you know, international vacation is an appropriate thing? So, even once the government is saying these activities are OK, we can't expect the demand side to re-emerge overnight.
There are a few things, vacation and recreational trips, that I doubt will ever go back, I mean, there will still be vacation trips, but you know, less.
When it comes to hospitality and short term vacation rental it will take much longer to recover.
We know that people working in places such as hospitals, pharmacies, car repairs, volunteers, home delivery etc need to share, pick up and deliver small objects in a safe way and would rather see our boxes being used than stuck in a warehouse.
Gone are the days when you’d meet your guest at the rental property, hand over the keys, and provide a walk through.
Technology exists now to make the discomfort of aftersales service experience disappear, rendering it invisible to the driver.