Sharebox Blog

Kjetil Faye Lund

Kjetil Faye Lund is marketing manager at Sharebox, writes blogs, press releases and texts. He provides training and video conferencing for digital customer journeys and payment solutions.
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Modern car owners want smarter customer journeys

09-Aug-2022 14:53:40 / by Kjetil Faye Lund posted in car workshop, customer experience, Car repair, customer service, customer journey, digital customer journey, car dealers, cardealership

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4 ways car dealers can win against aftermarket service providers

22-Jun-2022 20:09:04 / by Kjetil Faye Lund posted in customer experience, Car repair, customer service, Autodealers, car dealers

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Sharebox integrates with Scrive eSign & ID

24-May-2022 13:37:22 / by Kjetil Faye Lund posted in customer experience, customer service, customer journey, digital customer journey, e-signature

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Self-serve machines help car dealership serve more customers

18-May-2022 11:08:35 / by Kjetil Faye Lund posted in customer experience, customer service, digital customer journey

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Car dealerships have long used key drop off for after-hours customers, but automation is now playing a bigger role.

Visiting dealerships and workshops, you're likely to see that the holes in the wall as key dropoffs are replaced by machines. Should you stop in at one of these dealerships, chances are greater than ever that you can use a touchscreen on the check-in and key drop off or grab your mobile phone for other booking details.

We are seeing an increase in automated service visits for several reasons. People are becoming accustomed to the options technology creates. Now you can book appointments and choose additional services online and choose vehicle handover planning options, all services will be handled online, on the phone or on the touch screen on a high-security machine 24/7.

 



The two main tasks a check-in machine does is handle workshop visits and take payments. The software could interact directly with the management system so vehicle handover and payment can be done in live time. 

If people have questions, the smart machine could be connected to a call centre that can help the customer. Some machines even distribute rental car keys and can access additional services like ID  and driver's license checks and card reservations.

In addition to providing customers 24/7 access, smart machines can serve as customer support portals, offering FAQ guides or, for a more personal touch, voice-over IP and video teleconferencing. Smart mobile phones and terminal screens could also serve as a marketing tool, offering virtual tours of records for the vehicle's condition and documenting all the necessary work to be done.



ID check, e-signature and payment
Self-service machines can be both outdoors or indoors, depending on the security needs. Both ID checks and document signing could be done instant by smartphone connectivity, including invoice payment on the go.

Today, when labour costs increase, automated check-in technology has become more cost-efficient. The technology, including high security and video surveillance systems, can be a lot less than the cost of a full-time employee and people are becoming accustomed to the options technology creates.

Integrating self-service software with management and security software should not be an issue with application programming interface integration, so-called open API. Integrated functions can include upselling options, ID, e-signature, billing, security, branding, sales and marketing.

Both customers and dealers benefit equally from the new seamlessly integrated services. They communicate with each other in a single ecosystem. All information is available in real-time, and communication is possible quickly and easily via a central Sharebox portal.

The technology trends are already shaking up the new-car market, and we see disruption surfacing in the aftermarket including automation of workshop visits.

For us, in Sharebox it´s super cool to help car dealerships and workshops expand their digital aftersales services and integrate them seamlessly into the existing ecosystem.

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Digital customer service create new business opportunities

10-May-2022 11:45:09 / by Kjetil Faye Lund posted in car workshop, customer experience, Check in automation, Automotive Aftermarket, customer service, digital customer journey

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How Car Dealerships go digital with workshops visits

04-Jan-2022 12:01:41 / by Kjetil Faye Lund

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From booking appointments and choosing a replacement car to additional services and vehicle handover planning, all workshop visits will be handled via the digital customer ecosystem.

 

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Switch to vehicle handover with a few clicks

04-Jan-2022 09:28:48 / by Kjetil Faye Lund

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The future of mobility lies within the experience. It’s something confirmed again and again in research on what people want with digital.

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Car Dealership Aftermarket Predictions 2022: Customer is King

28-Dec-2021 14:10:12 / by Kjetil Faye Lund

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The pandemic has been a catalyst for new, digital ways to put the customer at the centre. For car dealers, there is an urgent need to realize future-oriented strategies.

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Understanding the car rental customer experience

28-Dec-2021 13:03:35 / by Kjetil Faye Lund

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Car rental brands need to refine and digitize the customer experience they provide —otherwise, they will not be ready to develop into the mobility providers of tomorrow.

 

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Digital retailing best practices from the Sharebox team

10-Dec-2021 15:11:30 / by Kjetil Faye Lund

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The “new normal” brings disruption and requires adjustments to operations and mindsets that aren’t yet known.

Here at Sharebox, we’ve been leading the way in digital retailing work for well over five years.

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