Tag: Aftermarket

Expand your digital aftersales customer services with ideas on how to create a more intelligent customer journey to cater for the full spectrum of customers’ expectations for a ‘successful’ workshop visit experience.

You already know your customers expect more. Faster service. More flexibility. Fewer queues. And most importantly – less waiting for payments. Dealerships that fail to adapt risk falling behind.

The automotive aftermarket is transforming, and automation isn’t just a luxury—it’s essential for staying competitive. Workshops and dealerships that adopt automated solutions are already reaping the rewards: higher customer satisfaction, increased ...

Is your dealership poised to deliver an exceptional customer experience while boosting operational efficiency? Digital check-ins lay the groundwork for creating smooth, hassle-free service appointments that customers appreciate—and that enhance your ...

Running a car repair workshop today means more than just fixing cars—it’s about creating an experience that keeps customers coming back. While quality repairs and competitive pricing are crucial, they’re no longer enough to differentiate your shop ...

Crafting an outstanding self-service experience involves harmonizing convenience, efficiency, and personalization to align with the ever-changing expectations of today's customers. The surge in self-service technology within automotive dealerships ...

Automechanika Frankfurt 2024 was a standout event, drawing over 108,000 visitors from 172 countries. Industry professionals flocked to explore the cutting-edge trends and latest technologies. Let me tell you why.

Your customers have their habits, but those old habits may not be good for your business. If Henry Ford had asked what people wanted, we would have had faster horses. This is why you need to change your ways and routines to improve and simplify the ...

Convenience and efficiency are critical for customer satisfaction. For car dealerships, the traditional 9-to-5 business hours can create barriers, limiting flexibility and hampering customer service.

Genuine online service booking has become more popular as car dealerships go digital with online check-in, service stations, and super-easy key handovers. This is truly the X-factor to boost customer satisfaction and build revenue. Also, your ...