For us in Sharebox it´s super cool to read that Porsche is expanding its digital aftersales services and integrating them seamlessly into the existing ecosystem.
Sportscar brand is expanding its digital customer services
27-Aug-2021 11:16:19 / by Kjetil Faye Lund posted in car service, service station, car dealers
Celebration at Bavaria Oslo
21-Apr-2021 13:07:01 / by Kjetil Faye Lund posted in workshops, car workshop, 24/7 customer support, customer experience, car service, customer service, service station, customer journey
One who happily signs the list of benefits is Nadia Elamari, team leader for customer front at Bavaria Oslo. She says Sharebox has brought with it a large number of positive effects.
Is your customer service successful?
07-Apr-2021 14:50:20 / by Kjetil Faye Lund posted in digital access management, customer service, service station, customer journey, digital customer journey
Automated kiosks and Service Stations for self-served check in and checkout have become common enough. Particularly powered by eCommerce and mobile first solutions, making people comfortable using them.
The best way to secure a digital customer journey - part 2
02-Mar-2021 10:24:26 / by Kjetil Faye Lund posted in digital access management, customer service, service station, customer journey, digital customer journey
Service Stations have become common enough, particularly powered by eCommerce and mobile first solutions, are making people comfortable using them. The industries that have started using service stations have seen customer experience improve in fundamental ways.
The best way to secure a digital customer journey - part 1
19-Jan-2021 16:36:32 / by Kjetil Faye Lund posted in digital access management, customer service, service station, customer journey, digital customer journey
Everyone are curios about digital customer journeys. Having worked with digital customer journeys for years, I can say that customer journey practices in the automotive sector are as far from agile as anywhere else. Processes are far from defined, results are focused on the process and not the simplicity for customers, things move slow and there is little creativity. Now it´s going digital…
Service Station with payments options
28-Dec-2020 18:19:15 / by Kjetil Faye Lund posted in car workshop, Key exchange, automotive, car service, Car repair, Check in automation, Automotive Aftermarket, customer service, service station, Autodealers, covid-19
The Sharebox solution is straightforward: Integrated with payment processors to give service customers the possibility to do digital payments via mobile devices.
An added bonus: Self served pickup and delivery means fewer customers hanging out in lounges waiting for their vehicles to be fixed, further helping stores remain virus-free.