Modern car owners want smarter customer journeys
09-Aug-2022 14:53:40 / by Kjetil Faye Lund posted in car workshop, customer experience, Car repair, customer service, customer journey, digital customer journey, car dealers, cardealership
4 ways car dealers can win against aftermarket service providers
22-Jun-2022 20:09:04 / by Kjetil Faye Lund posted in customer experience, Car repair, customer service, Autodealers, car dealers
The surprising benefits of a self-led check-in at your dealership
28-Jul-2021 15:35:32 / by Kjetil Faye Lund posted in workshops, automotive, car service, Car repair, customer service, Autodealers, car dealers
Møller Bil Hvam - Audi Car Dealer
Service Station with payments options
28-Dec-2020 18:19:15 / by Kjetil Faye Lund posted in car workshop, Key exchange, automotive, car service, Car repair, Check in automation, Automotive Aftermarket, customer service, service station, Autodealers, covid-19
The Sharebox solution is straightforward: Integrated with payment processors to give service customers the possibility to do digital payments via mobile devices.
An added bonus: Self served pickup and delivery means fewer customers hanging out in lounges waiting for their vehicles to be fixed, further helping stores remain virus-free.
Limited-contact car service appointments
29-May-2020 15:42:27 / by Kjetil Faye Lund posted in car workshop, car service, Car repair
To comply with social distancing regulations many car service shops has closed their behind the counter customer service and waiting rooms to minimize contact between customers and staff.
How new tech disrupt the car repair shop service desk
07-Nov-2019 11:41:55 / by Kjetil Faye Lund posted in workshops, Porsche, car rental, car workshop, Sixt, Europcar, Rental cars, Ford, VW, Audi, Volvo, Peugeot, BMW, Sixt Car Rental, Hertz, Avis, Budget, Mercedes, Kia, Fiat, Ferrari, Key exchange, Toyota, Hyundau, Hyundai, Volkswagen, Citroen, Seat, digitalization, automotive, age of mobility, connected car, mobility, car, car sales, car service, Tesla, Hyre, new car, Mazda, Nissan, Car repair, Nabobil, Møller, Mitsubishi, Suzuki, Isuzu, MECA, Mekonomen, Bilverksted, HQ Rental, HQ Rental Software, Accept Online Payments, Car Rental Software, Car Rental Automation, Car Rental Self Service, Flexible Payments, Automotive Aftermarket, Electric Vehicles, Daimler, Authorised repairers, Renault, Land Rover, Jaguar, Kwik Fit, ATS Euromaster, Rapid Fit, ATU repair, Bosch Service, Euromaster, ServiRueda, Norauto, point S, Valeo, Leader Service, Autoglass, Q-Service, Klarna
The service-related process is crucially important from a customer experience perspective. Should´t all automotive aftermarket players innovate to remove friction?
Tips to retain existing car rental customers
12-Sep-2019 11:41:23 / by Kjetil Faye Lund posted in Porsche, car rental, car sharing, mobile payment, Key management, Sixt, Europcar, Rental cars, Ford, VW, Audi, Volvo, Peugeot, BMW, Sixt Car Rental, Hertz, Avis, Budget, Car2Go, Mercedes, Kia, Fiat, Ferrari, Airportrental, Key exchange, Toyota, Hyundau, Hyundai, Volkswagen, Citroen, Seat, customer experience, uber, connected car, car, car sales, car service, Tesla, Hyre, new car, Mazda, Nissan, Car repair, Nabobil, Møller, Mitsubishi, Suzuki, Isuzu, Easy-To-Install Website Plugin, HQ Rental, HQ Rental Software, easy plugin, online reservations, Accept Online Payments
Targeting new customers should be part of a rental company’s operation, but it’s also important to focus on existing customers.
Premiere of the Sharebox Auto: Secure cabinet, payment integrated
06-Sep-2019 17:12:49 / by Kjetil Faye Lund posted in Porsche, 911, car rental, car sharing, car workshop, mobile payment, Key management, key management solution, 24/7 customer support, Automate your entire fleet of keys, Sixt, Europcar, Rental cars, Ford, VW, Audi, Volvo, Peugeot, BMW, Sixt Car Rental, IoT, Hertz, Avis, Budget, Car2Go, Mercedes, Kia, Fiat, Ferrari, Airportrental, Key exchange, Toyota, Hyundai, Volkswagen, Citroen, Seat, digitalization, automotive, age of mobility, automotive brands, customer experience, uber, connected car, mobility, car, car sales, car service, Tesla, Hyre, new car, Mazda, Nissan, Car repair, Nabobil, Møller, Mitsubishi, Suzuki, Isuzu, MECA, Mekonomen, Bilverksted
Sharebox presented its first fully-secured key exchange cabinet to the public Sept 5th with a spectacular premiere held on the Future of Car Industry Conference in Oslo, Norway.
Time consuming car service & repairs
04-Sep-2019 14:12:19 / by Kjetil Faye Lund posted in Porsche, car rental, Sixt, Europcar, Ford, VW, Audi, Volvo, Peugeot, BMW, Sixt Car Rental, Hertz, Avis, Mercedes, Fiat, Toyota, Hyundau, Hyundai, Volkswagen, Citroen, Seat, car, car sales, car service, Tesla, Hyre, new car, Mazda, Nissan, Car repair, Nabobil, Møller, Mitsubishi, Suzuki, Isuzu, MECA, Mekonomen, Bilverksted
The car-service experience is often a hassle involving nebulously high cost and a serious time commitment that is difficult to plan.