Tag: Digital Workshop (2)

30. January 2024 by Kjetil Faye Lund

Focus on the customer journey

Digital conversion and self-service kiosks are being established as the preferred automotive after-sales customer journey to remove the friction that bothers customers.

Automotive retail: Migration to self-service for success

Automotive retail is busier than ever, with dealerships juggling packed schedules and outdated, staff-heavy processes. Customers face frustrating service visits—calling or emailing to book, dealing with limited opening hours for loaner pickups, ...

How to expand your digital customer service

Expand your digital aftersales customer services with ideas on how to create a more intelligent customer journey to cater for the full spectrum of customers’ expectations for a ‘successful’ workshop visit experience.

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A blog from Sharebox

Sharebox is a technology platform that brings everything automotive and mobility companies need to deliver a best-in-class customer experience into one place.

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