Digitalisation that delivers: How we are transforming after-sales

New data shows explosive growth in digital adoption across our dealer network. Here's what that means for your bottom line and for the customer experience.

Today’s car buyers don’t compare you to the dealer down the street. They compare you to Amazon. They're comparing every service experience to the likes of Booking.com, Zalando, eBay, Uber, and Airbnb. That means speed, ease, and transparency aren't just nice to have – they're expected.

At Fleetback and Sharebox, we believe this shift represents an opportunity. And we now have the numbers to prove it.

The digital transformation is real – and it pays off

Between the second half of 2024 and the first half of 2025, our network of dealerships saw dramatic growth in key service KPIs:

These aren’t minor improvements. They represent real behavioural change, real customer adoption, and real value unlocked – both for your customers and your business.

What’s driving these results? Oh yes, the digital transformation

Dealers using Fleetback (software) and Sharebox (hardware) are seeing benefits from a fully connected after-sales journey:

• Home check-in: Convenient pre-arrival experience with optional upsell offers.
• In-store kiosk: Available 24/7, reducing queues and staffing pressure.
• Digital service updates: Automated, clear, and trackable.
• Video vehicle health checks: Increases trust and acceptance of proposed work.
• Online invoicing & payment: Streamlined checkout, less friction.
• Self-service key pickup: Round-the-clock flexibility with Sharebox kiosks.

Together, Fleetback and Sharebox deliver a seamless end-to-end customer journey that meets the needs of today’s digital-first car owners.

• Read also: From booking to billing in your dealership
• Read also: Seamless API integration for kiosks: Unpacking Sharebox' ease of use

Why it matters: The strategic view

1. Customer experience is the differentiator Digitally enabled experiences reduce wait times, increase transparency, and create positive customer sentiment. This leads directly to higher retention and NPS.
2. Operational efficiency With routine tasks handled digitally, advisors focus on value-driving interactions. That’s better for staff, better for service quality, and better for the bottom line.
3. Revenue growth When customers are presented with relevant services at the right moment, they say yes more often. This is the power of contextual, intelligent upselling.

Looking ahead with the digital transformation

The dealerships that succeed in this new era are those that embrace the full potential of digital service operations. The combination of Fleetback's data-driven tools and Sharebox' scalable kiosk technology enable dealer groups across 26 countries to:

• Serve more customers with the same team
• Extend operating hours without added overhead
• Gain real-time visibility into performance metrics
• Consistently deliver standout service

Let’s talk about your dealership and the digital transformation

Whether you're of a service centre network or a pan-European dealer group, the path forward is clear: Invest in digitalisation that enhances both operations and customer satisfaction.

Curious about how to bring this to your dealership or workshop?

Let's talk.