Customers are creatures of habit, and the goal of automotive self-service solution is to become part of their routine.

Digital conversion and self-service kiosks are being established as the preferred automotive after-sales customer journey to remove the friction that bothers customers.

Automotive retail is busier than ever, with dealerships juggling packed schedules and outdated, staff-heavy processes. Customers face frustrating service visits—calling or emailing to book, dealing with limited opening hours for loaner pickups, ...

Problem: Wanted a simple and flexible payment solution to offer the most seamless customer journey possible.

Today's digital transformation sees a boom in automated and digital customer service. People become accustomed to the options technology creates. Both end customers and businesses benefit equally from the new seamlessly integrated ecosystem.

Expand your digital aftersales customer services with ideas on how to create a more intelligent customer journey to cater for the full spectrum of customers’ expectations for a ‘successful’ workshop visit experience.