Customers are creatures of habit, and the goal of any self-service solution is to become part of their routine.

Digital conversion and self-service kiosks are being established as the preferred automotive after-sales customer journey to remove the friction that bothers customers.

Most car dealerships are busy. They have a lot of customers to serve, navigating old-school logistics and staff-intensive procedures. Also, most service visits default to having me contact them by phone, e-mail, or an online request form. Then we ...

Problem: Wanted a simple and flexible payment solution to offer the most seamless customer journey possible.

Today we see a boom in automated and digital customer service when people become accustomed to the options technology creates. Both end customers and businesses benefit equally from the new seamlessly integrated ecosystem.

Expand your digital aftersales services with ideas on how to create a more intelligent customer journey to cater for the full spectrum of customers’ expectations for a ‘successful’ workshop visit experience.