How to self service your car rental operations, find the best key exchange platform for your business that´s scalable, easy to use and multi-integrated with your car rental software.
A good place to start looking for inspiration is the consumer-tech sector, where companies such as Airbnb, Amazon, Lyft and Uber keep raising the bar on what a best-in-class digital customer experience looks like. They all include a seamless and reliable service, competent advisory functions, personalized omnichannel communication, 24/7 support, and relevant social-media marketing.
The car rental industry has adapted more slowly to these new customer-experience realities than other sectors. A good example for the current disconnect between what customers expect and what they get to experience is car rental: rather than a proactive, routine, and seamless experience with benefits such as self service check-in, the car rental experience is often a hassle involving a serious time commitment that is difficult to plan.
Common pain points in the current service process include appointment making at the front desk, vehicle pickup (waiting times at arrival often exceed ten minutes), and a lack of transparency regarding pickup availability outside opening hours.
New technology change the game
A customer no longer has to wonder when her vehicle is ready for pickup. She receives automatic updates on her smartphone, along with mobility options to get to the car rental pickup points.
The good news is that some small steps can have a sizable effect when it comes to improving customer experience.
- We at Sixt Car Rental are proud to be the first to have a seamless fast track solution for car rental. We will continue to develop and improve the system continuously to give our customers a most stress-free rental car experience, says Torp Pedersen Brand Manager at Sixt.
Recently the Norwegian branch of Sixt launched a fast track service on 20 Norwegian airports and major cities. In the Sixt setup Sharebox are integrated with customer controlled lockers that remove any complexity, overcoming significant technical barriers. A considerable favorable setup to complete transformation of manual check-ins with a self service customer model.
Fully integrated, Sharebox enables car rental shops to enhance their operations, making them more efficient and providing an elevated customer experience through smart mobile technology and one or more outdoor cabinets with digitally operated lockers. Sharebox purpose-built hardware and API-integrated software platform makes the technology meaningful in a car rental setting.
Your software and front end can be integrated with our back end systems in a wide variety of settings, allowing you to customize the system to fit your rental operation. Operations with text messages and mobile openings are set up individually, allowing full flexibility in market adaptions.
The combined setup gives your staff all the tools needed to serve customer in a professional and expedite manner directly affecting your economical results. Effective tools like Sharebox, is crucial to your business efficiency and performance.
Sharebox facilitates automatic check-in with mobile-controlled outdoor storage cabinets in airports and cities. The service is currently available in several countries across Europe, including England, Germany, Spain, Norway, Denmark and Sweden.