After a year of setbacks, the rental firms have fewer vehicles than they had a year ago and have shrunk operations even more.
One who happily signs the list of benefits is Nadia Elamari, team leader for customer front at Bavaria Oslo. She says Sharebox has brought with it a large number of positive effects.
Automated kiosks and Service Stations for self-served check in and checkout have become common enough. Particularly powered by eCommerce and mobile first solutions, making people comfortable using them.
Service Stations have become common enough, particularly powered by eCommerce and mobile first solutions, are making people comfortable using them. The industries that have started using service stations have seen customer experience improve in fundamental ways.
Everyone are curios about digital customer journeys. Having worked with digital customer journeys for years, I can say that customer journey practices in the automotive sector are as far from agile as anywhere else. Processes are far from defined, results are focused on the process and not the simplicity for customers, things move slow and there is little creativity. Now it´s going digital…
The Sharebox solution is straightforward: Integrated with payment processors to give service customers the possibility to do digital payments via mobile devices.
An added bonus: Self served pickup and delivery means fewer customers hanging out in lounges waiting for their vehicles to be fixed, further helping stores remain virus-free.
The new Sharebox Service Station turns its 2021 version in action: The next generation service station to join the customer service arena as front end technology approved by the largest international brands and selected national workshops, is about to receive the green light to scale.