Sharebox Blog

The best way to secure a digital customer journey - part 1

19-Jan-2021 16:36:32 / by Kjetil Faye Lund posted in digital access management, customer service, service station, customer journey, digital customer journey

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Everyone are curios about digital customer journeys. Having worked with digital customer journeys for years, I can say that customer journey practices in the automotive sector are as far from agile as anywhere else. Processes are far from defined, results are focused on the process and not the simplicity for customers, things move slow and there is little creativity. Now it´s going digital…

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Service Station with payments options

28-Dec-2020 18:19:15 / by Kjetil Faye Lund posted in car workshop, Key exchange, automotive, car service, Car repair, Check in automation, Automotive Aftermarket, customer service, service station, Autodealers, covid-19

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The Sharebox solution is straightforward: Integrated with payment processors to give service customers the possibility to do digital payments via mobile devices.

An added bonus: Self served pickup and delivery means fewer customers hanging out in lounges waiting for their vehicles to be fixed, further helping stores remain virus-free.

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The ultimate customer convenience

14-Dec-2020 14:34:58 / by Kjetil Faye Lund

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New Sharebox building bridges

07-Dec-2020 22:15:18 / by Kjetil Faye Lund posted in customer experience, Automotive Aftermarket

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The new Sharebox Service Station turns its 2021 version in action: The next generation service station to join the customer service arena as front end technology approved by the largest international brands and selected national workshops, is about to receive the green light to scale.

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Where is urban vacation rental today?

28-Aug-2020 13:25:30 / by Kjetil Faye Lund

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In recent months, cities across the world have undergone transformations unimaginable to us.

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- Customer service advice for car workshops

26-Aug-2020 09:22:29 / by Kjetil Faye Lund

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Invisible service — friction less customer service driven by digital — is something that’s desired.

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Contact-free car service appointments

10-Jun-2020 14:01:59 / by Kjetil Faye Lund posted in car rental, car workshop, commercial fleet key management, automotive brands, car, car sales, car service, Automotive Aftermarket

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It’s clear that invisible service — friction less customer service driven by digital — is something that’s desired.

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Limited-contact car service appointments

29-May-2020 15:42:27 / by Kjetil Faye Lund posted in car workshop, car service, Car repair

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To comply with social distancing regulations many car service shops has closed their behind the counter customer service and waiting rooms to minimize contact between customers and staff.

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Borders to reopen for tourists in Covid-19 recovery plan

13-May-2020 13:18:30 / by Kjetil Faye Lund posted in Vacation, travel, tourism, EU, Borders

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Travel will be recommended between countries with similar risk profiles, according to the EU Commision.

European countries will be advised to open borders to countries with similar coronavirus risk profiles under a plan to bolster the ailing tourist industry being discussed in Brussels.

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Sharebox for contactless customer experience

12-May-2020 12:51:11 / by Kjetil Faye Lund

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A Norwegian key exchange system originally developed for the sharing economy is now being pitched as a solution for auto repair shops during the current pandemic.

The unique system allows keys to be securely dropped off and picked up at repair shops without any physical contact.

Entrepreneur Arne Eivind Andersen, founder and CEO of Sharebox, says his latest product, the S-18 Safe ServiceStation, was generating a lot of interest from repair facilities even before Covid-19 raised social distancing concerns.

“The COVID-19 situation has dramatically boosted the interest for our new S18-Safe cabinet, especially because it allows employees to fix the cars without ever having physical contact the clients,” he said.

The S-18 is an offshoot of Andersen’s original Sharebox system, developed in 2016 for the property and vehicle sharing industry.

Already popular throughout Europe, Sharebox products are now being marketed in North America.

Andersen says the appeal of the S-18 cabinet, beside preventing physical contact, is the built-in software that handles a variety of routine functions common at repair shops.

“The new S18-Safe Service Station has more features than just exchanging keys,” he said. “The real value in the cabinet is embedded in the software, where integrations with external systems that are being used in the car industry, such as payment and booking systems, all come together.”

The S18-Safe ServiceStation is developed in a collaboration between Sharebox, Mekonomen Group, and Innovation Norway and has already been installed at a number of car repair shops.

“Now we are looking forward to help even more repair shops in the rest of Scandinavia in the following months. We are actually ready for delivery world-wide,” he said.

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