Sharebox Blog

2 questions to ask yourself before starting self-service

29-Nov-2021 16:22:41 / by Kjetil Faye Lund

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Should you start with self-service kiosks?

That's a great question, and one many car dealerships are pondering as the digital landscape continues to explode.

Now, let’s get to those important things. The best way to frame them is in the form of two questions.

1. What results are you trying to reach?
The key is to clearly know what you are trying to target with your self-service offerings, whether to speed up production and remove waiting time handling vehicles in and out at the service centre.

2. Are you prepared to learn a new game?
Self-service is a different game. If all you do is buy a check-in kiosk and repeat yourself on a screen, you’ll be a very boring self-service offering and your self-service concept could fail.

In order to keep customers happy and streamline your workflow, you need to release a new end-to-end customer journey. Customers are creatures of habit, and the goal of any self-service solution is to become part of their routine.

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Self-served car rental - Where it stands, where it’s headed

21-Nov-2021 10:21:00 / by Kjetil Faye Lund

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Standing in a pandemic, and a million other hurdles, car rental endures. Here’s where things are going tomorrow.

 

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Book a service appointment in just a few steps

20-Oct-2021 17:11:20 / by Kjetil Faye Lund

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Genuine online service booking is becoming more popular as car dealers go digital with online check-in and service stations, the x-factor proved to really boost customer satisfaction and build revenue.

 

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The changing customer journey

10-Sep-2021 13:49:45 / by Kjetil Faye Lund

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We have all been spoiled by the ease of communicating seamlessly in real-time by social media and high powered digital marketing.

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Sportscar brand is expanding its digital customer services

27-Aug-2021 11:16:19 / by Kjetil Faye Lund posted in car service, service station, car dealers

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For us in Sharebox it´s super cool to read that Porsche is expanding its digital aftersales services and integrating them seamlessly into the existing ecosystem.

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Self-served car rental: Where it stands, where it’s headed

16-Aug-2021 11:33:45 / by Kjetil Faye Lund

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Standing in a pandemic, and a million other hurdles, car rental endures. Here’s where things are going tomorrow.



Understanding the car rental customer experience
Car rental brands need to refine and digitize the customer experience they provide — otherwise, they will not be ready to develop into the mobility providers of tomorrow.

To win in this new, more extensive playing field, businesses need to stretch beyond their current comfort zones to participate in new value opportunities.

By 2030, the concept of private vehicle ownership will be nearly a thing of the past, according to predictions of The World Economic Forum.

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The surprising benefits of a self-led check-in at your dealership

28-Jul-2021 15:35:32 / by Kjetil Faye Lund posted in workshops, automotive, car service, Car repair, customer service, Autodealers, car dealers

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Møller Bil Hvam - Audi Car Dealer

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Smart Self-Service: Enhancing the customer experience at car dealers

14-Jul-2021 10:48:52 / by Kjetil Faye Lund posted in automotive, customer experience, customer service, Autodealers, customer journey, digital customer journey, car dealers, cardealership

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How to expand your customer service capacity

02-Jul-2021 14:41:33 / by Kjetil Faye Lund posted in customer experience, customer service, customer journey

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Learn best practices used by car dealers to instantly handle common customer check in for service whenever they want.

Sharebox Explainer [finalfinal]
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How car rental franchisees goes self-served

26-May-2021 15:24:37 / by Kjetil Faye Lund

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After a year of setbacks, the rental firms have fewer vehicles than they had a year ago and have shrunk operations even more.

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